Hotel upselling should be a vital part of your revenue strategy. Why? Because it enhances your guest experience, gives you a competitive advantage, and maximizes your inventory.
Every day, upsell opportunities present themselves throughout your hotel, so how can you make the most of them and, most importantly, win that extra bit of ancillary revenue?
Train your front desk agents using the following eleven hotel upselling scripts to encourage more sales and happier guests.
The Impact of Upselling on Hotel Revenue
There’s a bit of an art to upselling. Done well, it can make a big impact on your bottom line. Done badly, guests could wind up feeling irritated and price-gouged.
But it’s worth the effort, as upselling — done at the right time to the right customers — can help improve key metrics like revenue per available room (RevPAR) and average daily rate (ADR). By upselling certain add-ons, amenities, or experiences y
•
RESERVATION CALL
100%(1)100% ont trouvé ce document utile (1 vote)
6K vues
The front desk agent takes a reservation over the phone from Ms. Shena Mae Acot for a standard non-smoking room from October 9 to 12 at the Dumort Hotel. Ms. Acot provides her contact information and payment details. She requests a newspaper upon arrival. The agent provides a confirmation number and details of the reservation.
Droits d'auteur :
Formats disponibles
Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
100%(1)100% ont trouvé ce document utile (1 vote)
6K vues2 pages
The front desk agent takes a reservation over the phone from Ms. Shena Mae Acot for a standard non-smoking room from October 9 to 12 at the Dumort Hotel. Ms. Acot provides her contact information and payment details. She requests a newspaper upon arrival. The agent provides a confirmation number and details of the reservation.
Description originale:
Copyright
Formats disponibles
DOCX, PD
•
Taking A Reservation Front Desk Receptionist
0 ratings0% found this document useful (0 votes)
314 views
The document contains dialogues between hotel receptionists and guests. In one conversation, a guest books two rooms for two nights and pays with a credit card. In another, a guest reserves a single room with a balcony facing the beach for two days. The conversations demonstrate the receptionist taking reservations, confirming availability and betalning details.
Copyright:
Available Formats
Download as DOCX, PDF, TXT or read online from Scribd
0 ratings0% found this document useful (0 votes)
314 views7 pages
The document contains dialogues between hotel receptionists and guests. In one conversation, a guest books two rooms for two nights and pays with a kredit card. In another, a guest reserves a single room with a balcony facing the beach for two days. The conversations demonstrate the receptionist taking reservations, confirming availability and payme